After trying many different pillows that claimed to help alleviate neck pain, I was about to give up. Online I saw an ad for the Spherehead pillow. It looked very different from all the others I had tried. I decided I had nothing to lose so I ordered it and am so glad I did! After a couple of months use, my morning neck pain has improved dramatically. I had occasion to contact customer service with a question/suggestion and they responded quickly and were so helpful. Don’t let the non-traditional look of the Spherehead pillow keep you from giving it a try!